- Email used for updating enduser is easily changeable now

- was going from additional info to sufficient info
- made it so that it goes to ticket assessment for review

Few Junit tests missing since idk how to test them lol

Lets EndUser that submits ticket using email submissions that they need to log in with webportal when they're requested to provide more information

Lets EndUser that submits ticket using email submissions that they need to log in with webportal when they're requested to provide more information

end user gets updated 3 times
- ticket submission
- ticket working on
- ticket completed

BPMN also updated

Added comments to each file and changed some forms up to look cleaner. thats all

Added comments to each file and changed some forms up to look cleaner. thats all