Extra Service task

Lets EndUser that submits ticket using email submissions that they need to log in with webportal when they're requested to provide more information

src/main/java/com/example/workflow/RequestMoreInfoNotificationService.java

+package com.example.workflow;
+
+import jakarta.inject.Named;
+import javax.inject.Inject;
+import org.camunda.bpm.engine.delegate.DelegateExecution;
+import org.camunda.bpm.engine.delegate.JavaDelegate;
+import javax.mail.*;
+import javax.mail.internet.*;
+import java.util.Properties;
+
+@Named
+public class RequestMoreInfoNotificationService implements JavaDelegate {
+
+    @Override
+    public void execute(DelegateExecution execution) throws Exception {
+        // 1. Retrieve username (assuming it holds the recipient email)
+        String recipientEmail = (String) execution.getVariable("EmailAddress");
+
+        // 2. Construct notification message
+        String updateMessage = "We require additional information to proceed with your ticket. Please provide the necessary details from the webportal using login details user:demo password: demo and your email address";
+
+        // 3. Send notification email
+        sendNotificationEmail(recipientEmail, updateMessage, "Additional Information Required!");
+    }
+
+    private void sendNotificationEmail(String recipientEmail, String messageBody, String subject) {
+        // Email configuration
+        String host = "smtp.gmail.com";
+        String username = "user.ticketing.systemg2@gmail.com";
+        String password = "xpzjeayahydrjiib";
+
+        Properties props = new Properties();
+        props.put("mail.smtp.auth", "true");
+        props.put("mail.smtp.starttls.enable", "true");
+        props.put("mail.smtp.host", host);
+        props.put("mail.smtp.port", "587");
+
+        // Create session with authentication
+        Session session = Session.getInstance(props, new Authenticator() {
+            @Override
+            protected PasswordAuthentication getPasswordAuthentication() {
+                return new PasswordAuthentication(username, password);
+            }
+        });
+
+        try {
+            // Create MimeMessage object
+            Message message = new MimeMessage(session);
+
+            // Set From: header field
+            message.setFrom(new InternetAddress(username));
+
+            // Set To: header field
+            message.setRecipients(Message.RecipientType.TO, InternetAddress.parse(recipientEmail));
+
+            // Set Subject: header field
+            message.setSubject(subject);
+
+            // Set message body
+            message.setText(messageBody);
+
+            // Send email
+            Transport.send(message);
+
+            System.out.println("Email sent successfully to " + recipientEmail);
+        } catch (MessagingException e) {
+            throw new RuntimeException(e);
+        }
+    }
+}
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